Terms & Conditions

Welcome to Sim & Sam’s Party & Playtown. These Terms & Conditions govern your use of our website, mobile application, play areas, party services, packages, memberships and other services provided by Sim & Sam’s.

By accessing our website, using our application, making a booking, purchasing a package or membership, or visiting any Sim & Sam’s location, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Definitions

For the purposes of these Terms & Conditions:

• “Company”, “We”, “Us” or “Our” refers to Sim & Sam’s Party & Playtown.
• “Website” refers to the Sim & Sam’s website and all related pages and services.
• “Application” or “App” refers to the official Sim & Sam’s mobile application used for bookings, offers, memberships and related services.
• “User”, “You” or “Your” refers to any person accessing or using our Website, Application or Services.
• “Child” or “Children” refers to children using our play areas or participating in our activities.
• “Services” includes play sessions, birthday parties, school trips, memberships, prepaid packages, events, food and beverage services, merchandise and other services offered by Sim & Sam’s.

2. Eligibility and Parental Responsibility

Sim & Sam’s provides indoor play and entertainment experiences primarily for children and families.

Parents, guardians or accompanying adults are responsible for the children under their care while using our facilities.

Parents or guardians must ensure that children follow all applicable safety instructions, age restrictions, height restrictions and staff directions.

Adults accompanying children may also be required to follow the safety rules applicable to the particular play area.

3. Play Area Rules

For the safety, comfort and enjoyment of all guests, all visitors must follow the rules displayed at the respective Sim & Sam’s location.

• Children must use equipment only for its intended purpose.
• Children must follow instructions given by Sim & Sam’s staff.
• Running, pushing, fighting or any unsafe behaviour is not permitted.
• Children must use play equipment appropriate for their age and size.
• Food and drinks must not be taken into play areas unless specifically permitted.
• Personal belongings should be kept safely and should not be left unattended.
• Guests must respect other children, parents, staff and property.
• Any damage caused intentionally or through negligent behaviour may result in charges.

4. Socks and Hygiene Requirements

For hygiene and safety reasons, socks may be mandatory for children and adults entering designated play areas.

Guests must follow the hygiene and cleanliness requirements displayed at each location.

Sim & Sam’s reserves the right to restrict access to any play area where a guest does not comply with applicable hygiene or safety requirements.

5. Bookings and Reservations

Certain Services may require advance booking through our Website, Application, telephone or other approved booking channels.

A booking is considered confirmed only after the applicable booking process has been completed and payment or confirmation requirements have been fulfilled.

Customers are responsible for providing accurate information while making a booking, including name, contact details, location, date, time, number of children and any other information required.

Sim & Sam’s may contact the customer using the information provided for booking confirmations, updates, changes or other service-related communications.

6. Play Packages and Pricing

Sim & Sam’s may offer different play packages, including 1-hour play, 2-hour play, sibling offers and other promotional packages.

Package prices, validity, inclusions and availability may vary by location and may change from time to time.

Current prices and package details displayed on our Website, Application or at the respective location shall apply at the time of purchase.

Offers may be subject to specific terms, eligibility requirements, validity periods and location restrictions.

7. Birthday Party Bookings

Birthday party bookings are subject to availability and the applicable package selected by the customer.

Birthday packages may include play sessions, dedicated party areas, decorations, food, activities, entertainment or other inclusions depending on the package selected and location.

Customers must provide accurate information regarding the event date, number of children, number of adults, selected package and other requirements.

Additional services or custom requirements may be subject to additional charges and availability.

Sim & Sam’s reserves the right to modify or substitute specific inclusions where necessary due to operational, safety, availability or other reasonable circumstances.

8. School Trips and Group Bookings

School trips, group bookings and institutional visits are subject to advance booking and availability.

Schools, institutions and group organisers are responsible for ensuring adequate supervision of participating children and compliance with applicable safety requirements.

The final package, pricing, timing and inclusions will depend on the booking confirmation provided by Sim & Sam’s.

9. Memberships and Prepaid Packages

Sim & Sam’s may offer membership programmes and prepaid packages from time to time.

Memberships and prepaid packages are subject to the validity period, usage restrictions, benefits and conditions specified at the time of purchase.

Membership benefits may vary depending on the membership plan selected.

Memberships, prepaid balances, points, benefits or promotional offers may not be transferable unless expressly permitted by Sim & Sam’s.

Sim & Sam’s reserves the right to modify, suspend or discontinue a membership or prepaid programme subject to applicable obligations.

10. Offers and Promotions

Sim & Sam’s may provide promotional offers, discounts, sibling offers, app-exclusive offers, seasonal offers and other promotional benefits.

Each promotion may have its own eligibility requirements, validity period, location restrictions and usage conditions.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

Sim & Sam’s reserves the right to modify, suspend or withdraw any promotion where reasonably necessary.

11. Payments

Payments may be made through the payment methods made available by Sim & Sam’s, including applicable online payment methods, the Application or payment options available at individual locations.

You agree to provide accurate payment information and to ensure that sufficient funds are available for the selected Service.

Prices displayed may be subject to applicable taxes, fees or charges.

12. Cancellation and Refunds

Cancellation and refund eligibility may vary depending on the type of booking, package, membership, promotion or Service purchased.

Customers should review the applicable cancellation or refund conditions at the time of booking or purchase.

Where a refund is approved, it may be processed through the original payment method or another method determined by Sim & Sam’s.

Promotional, discounted or special offers may have different cancellation and refund conditions.

13. Changes to Bookings

Requests to change a booking date, time, location, package or other booking details are subject to availability.

Sim & Sam’s may charge applicable fees or price differences for changes requested by the customer.

Changes are not confirmed until communicated or approved by Sim & Sam’s.

14. Safety and Health

Our facilities are designed to provide a safe and enjoyable environment for children. However, play activities involve physical movement and inherent risks.

Parents and guardians are responsible for determining whether a child is physically and medically fit to participate in the activities available at our facilities.

Guests should inform Sim & Sam’s staff of any relevant medical, physical or special requirements that may affect participation.

Guests must not use the play areas if they are suffering from a contagious illness or any condition that may pose a risk to themselves or others.

15. Personal Belongings

Guests are responsible for their personal belongings while visiting Sim & Sam’s.

Sim & Sam’s is not responsible for loss, theft or damage to personal belongings left unattended within our premises.

Any lost property found at our locations should be handed over to the staff.

16. Food and Beverage

Food and beverage availability may vary by location.

Customers should inform our staff of known allergies or dietary requirements before ordering.

Sim & Sam’s cannot guarantee that food products are completely free from traces of allergens.

17. Website and Application Use

You agree to use our Website and Application only for lawful purposes and in accordance with these Terms & Conditions.

You must not attempt to interfere with the operation, security or functionality of our Website or Application.

You must not use automated systems, malicious software or other methods to access, copy, disrupt or misuse our Website or Application.

18. Intellectual Property

All content on the Website and Application, including text, logos, graphics, images, photographs, videos, designs, trademarks and other materials, is owned by or licensed to Sim & Sam’s unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell or commercially exploit any part of our content without prior written permission.

19. Third-Party Links and Services

Our Website or Application may contain links to third-party websites, applications or services.

Sim & Sam’s does not control and is not responsible for the content, availability, privacy policies or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and conditions of those third parties.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Sim & Sam’s shall not be liable for indirect, incidental, special or consequential losses arising from the use of our Website, Application, facilities or Services.

Nothing in these Terms & Conditions shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

21. Service Availability

Sim & Sam’s may temporarily close, restrict or modify access to a play area or Service due to maintenance, cleaning, safety concerns, operational requirements, private events, weather conditions, technical issues or other circumstances.

We will make reasonable efforts to communicate significant changes where practical.

22. Right to Refuse Entry or Service

Sim & Sam’s reserves the right to refuse entry or service, or request a guest to leave the premises, where necessary for safety, security, hygiene, misconduct, violation of these Terms & Conditions or other legitimate operational reasons.

23. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

Any updated Terms & Conditions will be posted on this page with a revised “Last updated” date.

Your continued use of our Website, Application or Services after changes are posted constitutes acceptance of the updated Terms & Conditions.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or the Services shall be subject to the jurisdiction of the applicable courts in India.

25. Contact Us

If you have any questions about these Terms & Conditions, you can contact Sim & Sam’s through the contact details provided on our Website.

You can visit our website at: https://simandsams.com/